Return Policy
Shipping & Handling:
- We do our best to get all orders out the same day we receive them, but do allow 1-3 business days for handling. That does not include carrier times, weekends, or holidays.
- All cancelled orders are subject to a 5% CC fee (only applies to orders that haven't been shipped).
- As a customer, it is important for you to ensure that your shipping address is accurately entered during the checkout process. Please be aware that we cannot assume responsibility for items being shipped to an incorrect location as a result of customer oversight. Consequently, we do not offer refunds in such cases. You have the opportunity to make any necessary adjustments to your shipping information prior to your order leaving our warehouse.
Return guidelines:
- All returns must include your original order or invoice number, as well as a Returned Merchandise Authorization (RMA) number in the box or email approval equivalent.
- All returns are subject to a pre-approval process. Please contact Brogue Motorcycles LLC by email ONLY (contact@broguemotorcycles.com) with your return request, including photos and an explanation of why you wish to return your items, so that we may issue an approval. All approvals must be sent with the return.
- Items must be returned in their original packaging and must be free from scratches, blemishes, or installation track marks. Items must be shipped in the same manner they were received. Any damage due to poor packaging or shipping methods will void the return.
- A 20% restocking fee will be applied to all returns. Returns after 15 days of receipt will be subject to a 25% restocking fee. Again, all returns must be pre-approved by emailing contact@broguemotorcycles.com.
- Sale items may be returned pending the pre-approval process.
- Items, including but not limited to parts, kits, and custom work, must be in unused condition, free of scratches, dents, or any other defects associated with installation.
- Clothing items must have original tags attached and must be in unused condition.
- Custom-made and special order items may not be returned unless there is a defect in the product.
- Customers are responsible for the cost of return shipping unless otherwise stated in the pre-approval notice.
Please note that all return items are subject to pre-approval. Brogue Motorcycles LLC reserves the right to amend the return policy, without notice, at our will.